SHIPPING & RETURNS

SHIPPING

S_A_V_Milano ships from Milan, Italy using different carrier services. All orders will be dispatched within 2-4 days. After your order is dispatched you will receive tracking details with your estimated arrival date. Please see shipping tariffs below:


Italy - 9 €
Europe - 25 €
United States - 30 €
Rest of the World - 30 €

Delivery charges are calculated according to the destination, size, and weight of the order. The exact delivery charges of the order will be listed at the end of the online checkout procedure before you submit your order.

We aim to deliver all orders within 14 days worldwide, however international delivery times may vary, particularly if shipments are subject to customs and duty procedures beyond our control. Please see the taxes, duties & customs section below for more information.

Some of our products are available only in a limited version and only to order. In this case, you will see a notification on the product description of the product page. When products are made by order, the delivery may be increased by 5-7 business days.

Please note that shipping times may also vary during national holidays, bank holidays and if orders are placed on a weekend, in this case, the order will be processed the following working day.

In an unlikely сase, you have not received the order, we guarantee you a refund for any products you have paid for but not received, including shipping costs

For more information, please contact

customercare@savmilano.com


TAX, DUTIES & CUSTOMS

The final price includes all local import duties, customs and local sales tax, however, it DOES NOT include the taxes by the international delivery.

Please note that international sales going through customs control where sales tax is levied. The amount of this tax is charged by the government of the country and varies depending on the country standards. The exact sales tax charges of the order will be listed at the end of the online checkout procedure before you submit your order.

Be aware that this may delay your delivery time as goods may be held at customs. We will inform you in the unlikely event that this would occur. We are not responsible for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

RETURN POLICY

If you would like to return or exchange an item purchased on savmilano.com, please send us a request for a return/exchange authorization within 14 days of the delivery date. All returns must be shipped back to us within 7 days of the request approval.


You can return any item and if the items are in the original condition with all original packaging and tags attached we will be happy to refund you all the costs.

You cannot receive a refund on clothing that is damaged or has been worn or used.

The cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer.


Returns must be returned with any additional gifts included with your purchase for a full refund. If gifts are unreturned, we will charge you for these items and they will be deducted from your refund.

Items will be inspected upon arrival and any items that do not meet the above requirements or are returned worn, used, altered or damaged will be returned to sender and a refund will not be issued.

To arrange a return or exchange, please contact

customercare@savmilano.com